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Shipping & Returns

Shipping Times and Coordination:

• Shipping times and durations will be coordinated with the customer via phone within the timeframe specified in the quotation and order confirmation.

• If an issue arises beyond the company’s control that impacts delivery timelines, the company will inform the customer and arrange an alternative date.

Product Delivery:

• Products will be delivered to the address specified in the order.

• If installation is included in the order, the order will be considered complete once the installation has been satisfactorily finalized.

• Large shipments will be sent via LTL (Less Than Truckload) through a third-party carrier. The carrier will place the packages at the entrance of the driveway without blocking street access. For legal reasons, carriers will not enter private property or driveways

• Special order products may incur additional shipping fees unless otherwise stated.

• Other shipping options may be available for an additional fee. Please contact customer service for details.

• The customer is responsible for ensuring that the ordered equipment complies with all city, county, and state requirements before placing the order.

• For shipments outside the United States, the customer is responsible for all additional costs, such as shipping, export documentation, duties, and taxes.

Customer Responsibility:

• Responsibility for the products transfers to the customer upon delivery.

• The recipient must inspect for damages or missing items immediately and prior to signing the delivery receipt.

• Damaged items must be returned with the carrier, and the customer is responsible for photographing and documenting the issue on the delivery receipt.

• If damages are not documented at the time of delivery, no claims can be submitted.

Returns and Cancellations:

• Cancellations for standard products can be made without a fee prior to shipment.

• Cancellations for standard products after shipment will incur a 25% fee plus the original shipping cost.

• Cancellations for custom orders are subject to a 50% cancellation fee plus the original shipping cost.

• Returns are only accepted if the product is in new, unused condition, in its original packaging, and has not been installed.

• The cost of returning products is the responsibility of the customer. Products not in new condition will not be refunded.

• Installation fees will not be refunded if the work has already been completed.

• Refunds for returns will only be issued after the returned product has been inspected and the customer has been notified.

• The company reserves the right to deduct costs for damage if the product is found not to be in new condition or in its original packaging as shipped.

• Return and cancellation policies do not apply to orders outside the United States.

Commitment to Clarifications:

• In the event of a pricing or product information error, SKOL OUTDOOR LIVING LLC reserves the right to cancel an order even if it has already been placed.

• SKOL OUTDOOR LIVING encourages customers to contact customer service with any questions about shipping, returns, or cancellations to ensure full understanding of the terms.